Subscription, cancellation & refunds
How Vekrin Home is billed, how to cancel, and what happens to your records.
Last updated 2026-10-25 · version 2026-10-25.1
Vekrin has two plans. Vekrin Free costs nothing and has no time limit. Vekrin Home is a paid subscription that adds more homes, more sign-ins, a connected Gmail inbox, Household and Garage Intelligence, Vekrin Voice, premium exports and higher limits. The Pricing page lists exactly what each plan includes.
These terms apply alongside the Terms of Service. Vekrin is a trading name of Stamp & Key Ltd, a company registered in England and Wales (Company Number: 17495132). Registered office: 100 Wodensfield Towers, Plym Close, Wolverhampton, WV11 1QR.
Where you can subscribe
Vekrin Home is currently sold inside the Vekrin Android app, through Google Play. It cannot yet be bought on the website; when it can, this page will be updated before web checkout opens.
Google Play takes the payment. Vekrin never receives or stores your card or bank details.
Price and billing period
- Monthly: £5.99 a month.
- Yearly: £59.99 a year.
- Google Play shows the exact price, currency and any taxes for your country before you confirm. Where Google Play charges in another currency, its price applies.
- If Google Play shows an introductory offer or free trial when you subscribe, the terms shown there apply to it.
Renewal
A subscription renews automatically at the end of each month or year, at the price then in effect, until you cancel. Google Play charges the payment method on your Google account.
How to cancel
- Open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions → Vekrin → Cancel subscription. The same is available at play.google.com under Subscriptions.
- Cancellation stops the next renewal. You keep Vekrin Home until the end of the period you have already paid for.
- Uninstalling the app or deleting your Vekrin account does not cancel a Google Play subscription. Cancel it in Google Play first.
When a subscription ends
When Vekrin Home ends, your household moves back to Vekrin Free. Nothing is deleted. Everything already saved stays readable and exportable; Free limits apply only to what you add next, and features that need Vekrin Home stop being available until you subscribe again.
If a payment fails
If Google Play cannot take a renewal payment, you keep Vekrin Home while Google Play retries and asks you to update your payment method. If the payment still cannot be taken, the subscription ends and your household moves back to Free as described above.
Who the subscription covers
Vekrin Home applies to the household owned by the person who subscribes, including the other members of that household within the Home plan's limits. Vekrin Home is for personal household use, not for lettings, landlords or businesses.
Refunds
Google Play handles refund requests for purchases made through it, under Google's own refund policy. You can request one in Google Play.
You can also email support@vekrin.app. If you were charged for a period you could not use because of a fault on our side, or your consumer rights entitle you to a refund, we will arrange it.
Nothing on this page affects your statutory rights as a consumer, including any right to cancel that applies where you live.
Price and plan changes
If the price of an existing subscription goes up, Google Play tells you in advance and, where required, asks you to accept the new price before it applies. You can cancel instead. If we change what a plan includes in a way that matters to you, we will tell you in the product first.
Changing phone
Sign in to Vekrin with the same account on your new device. In the Android app, Restore purchases reconnects an active Google Play subscription to your account.
Questions
Email support@vekrin.app with any question about billing or your subscription.